Exchanges & Returns
If for some reason you are not happy with the product you received, we will change it free of charge. The shipping fees will be on your account. Exchangeable items must be unused, in original condition and packaging. Before exchanging products contact us to make sure that we have stock for the items.
€100 re-stocking fee applies for Republic Dutch bicycle exchanges. They are always built on order and cannot be sold again without disassembling them.
Please pack goods that you are returning in original packing and protective materials. Any damage to return items due to negligent packing, may cause you to loose full refund as value of damaged goods may be deducted from it.
All the products sold in our web store can be returned within 14 days from the time that you received the package. As long as the goods being returned are unused and in its original condition and packaging. Shipping fees for returns will be on customers account, unless the goods are faulty or damaged upon arrival. Some special terms apply to our complete bicycles due to their custom built nature. Please do inform us before making any returns or exchanges on email@example.com
Faulty or damaged goods returns
If you receive damaged or faulty goods, or if your order is missing products, contact us at firstname.lastname@example.org. Please add photos of the damaged or faulty item, packaging and shipping label attached on the package. We will inform you about returning faulty goods and send you replacing products free of charge. We will always cover shipping fees in case of faulty or damaged goods.
Custom Republic Dutch Bicycles returns
If you for any reason decide that you don’t want to keep your custom build Republic Dutch Bicycle, you may return the bike to us at your own cost within 14-days from delivery. As long as the bicycle is returned to us unused and in its original condition. We will refund the price of the bicycle, with shipping fees and €100 re-stocking fee* deducted from it. If your bicycle is faulty or damaged upon arrival, normal terms for faulty or damaged goods returns apply. If your Republic Dutch bicycle has already been used within these 14 days and some quality problems occur, then problem will be solved according to our warranty terms.
Fee covering disassembling, re-stocking the parts and administrative costs.