Exchanges & Returns
If for any reason you are not satisfied with the product you have received, we will change it free of charge. Any shipping costs are on your account. The items to be exchanged must be unused, in original condition and packaging. Before you want to exchange products, contact us to check whether the desired item is in stock.
Pack goods that you return in the original packaging and protect the materials. Any damage to the returned items as a result of negligent packaging may result in you losing the full refund because the value of damaged goods must be deducted from it.
A different arrangement applies to our customized bicycles. These are always built to order and cannot be resold. A customized product can therefore never be returned. If, during the construction process, taking into account a 14-day cooling-off period, you decide not to purchase, it is not possible to receive your deposit back, but you do not have to pay the full amount as charged.
If the end product is not to your liking, Republic Dutch will do everything that can logically be expected to solve this problem.